Refund policy

Return Window

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition, except where the return concerns a defective or damaged product.

Please contact support@cooleeon-led.com before returning any item.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

• Custom cut-to-length LED strips.
• Items damaged due to improper installation or misuse.
• Products with removed or damaged labels.

Custom cut-to-length products remain eligible for assistance if they arrive defective, damaged, or incorrect. These exclusions do not limit any mandatory rights you may have under applicable consumer law.

Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or incorrect, please contact support@cooleeon-led.com, preferably within 7 days of delivery, and provide:

• Your order number.
• A description of the issue.
• Photos or video showing the issue.

We will review the issue and arrange an appropriate replacement or refund. Store credit may be offered if you agree to it. The requested 7-day reporting period helps us investigate promptly and does not limit your applicable statutory rights.

If a return is required for a confirmed defective, damaged-on-arrival, or incorrectly supplied item, we will cover the return shipping costs. Please contact us first so we can arrange the return.

Return Process

1. Email support@cooleeon-led.com to request a Return Merchandise Authorization (RMA).
2. Wait for our return instructions and confirmed return address before shipping.
3. Pack the item securely and use a trackable shipping method. Keep your proof of shipment.

For change-of-mind returns, customers are responsible for arranging and paying for return shipping. We do not charge a restocking fee.

Refunds

Once we receive and inspect your return, we will notify you of the refund decision. Approved refunds are returned to your original payment method.

You can normally expect to receive your refund within 14 calendar days after we receive and inspect your return. This timeframe includes our processing time and your bank or payment provider’s processing time. The exact posting date may vary depending on your payment provider.

If your approved refund has not arrived after 14 calendar days, please contact support@cooleeon-led.com so we can help trace it.

Exchanges

We offer exchanges for the same item in a different specification, such as color temperature or wattage, subject to availability and the return eligibility conditions above.

Contact support@cooleeon-led.com before returning the item. We will confirm availability, any price difference, and applicable shipping costs before arranging the exchange.