After-Sales Support
If you need help after receiving a MALIIGAZA product, we aim to make the review process clear and practical. The right information helps us understand the product, installation and issue before suggesting the next step.
Start With These Checks
- Locate your order number and product title or model.
- Review the relevant product page or included documentation.
- Check that the lighting product, controller and power supply are matched to the correct model and voltage.
- Record any settings, wiring observations or error behaviour that may help identify the issue.
What to Send Us
- Your order number or order confirmation.
- Product name, model and selected options.
- A concise description of the issue and when it occurs.
- Clear photos or video, when relevant.
Support Channels
Email support@cooleeon-led.com for order, technical and after-sales support. For project, distribution or partnership enquiries, use info@cooleeon-led.com.
Safety First
If you suspect a power, wiring or safety issue, stop using the affected product and contact support. Electrical installation must follow the product documentation and applicable local requirements. Do not bypass protective devices or attempt repairs beyond your competence.
You may also find a quick answer in our FAQs, Warranty & Product Support and Return & Refund Policy.