Warranty & Product Support
MALIIGAZA stands behind the products it sells and provides a structured route for product-support and warranty enquiries. Applicable coverage, period and conditions can vary by product, order terms and included documentation, so please review the information supplied with your specific product.
What Support Can Review
- Reported manufacturing or product-function issues under normal intended use.
- Questions about a product's documented setup and compatible components.
- Damage or problems reported after delivery, with supporting evidence.
What May Affect Eligibility
Coverage may not apply where a product has been used outside its intended conditions, connected to an incorrect voltage or incompatible component, modified without authorisation, physically damaged, exposed beyond its stated environmental rating or installed contrary to product guidance. Final assessment depends on the product, order and evidence provided.
How to Request Help
- Keep your order number and product model available.
- Describe the issue clearly and include photos or video where useful.
- Email support@cooleeon-led.com before sending any item back.
For returns, read the Return & Refund Policy. For troubleshooting steps, visit After-Sales Support.